Explanation to this Survey: 

At Lawton House Surgery we know that it can be difficult to get through to the practice on the 'phone. The demand for our services, (particularly for GP appointments) often outweighs the capacity we have. On a busy day there can be many people ringing to make an appointment, and this means you may be held waiting on the phone, and there may not be a GP appointment available when you do finally get through.  

To safely manage the demand, we are considering implementing an Online Triage system. This would involve clicking a link on our practice website and completing some questions to help us understand your needs (and urgency).  

Each day our GPs would be reviewing the online requests as they come in to ensure knowledge is gained of the medical condition and the next steps needed in your care. 

GP Appointments would still be available and what this would mean is better use of the skills of the GP and the wider GP team at Lawton House Surgery. 

We would like to gather your views on this new way of offering our service:  

You are asked please to take the following survey.  It does not collect any personal details and will be collated by one of our Primary Care Network staff who will be presenting the results back to the GP Partners and Management team to review your results. 

The survey link:

forms.office.com/e/VSzmTy6Ygq