Appointments

Configure Appointment Details

Appointments System

The way you book an appointment with us is changing

Following a patient survey, we found that 9 out of 10 patients are looking for new and more convenient ways to book appointments online rather than calling the practice at 8am. As such, we've invested into an online patient triage form, the aim of which is to speed up access to the healthcare you need.

From 27^th March, all you need to do is visit the practice website www.lawtonhousesugery.nhs.uk and complete the simple online patient booking form to book an appointment.

This is access to the link for triage, click on the website tile which says online consultations or simply left click here.

Completed forms will be triaged by the medical team during surgery operating hours, in some cases you'll be called, in others we'll call you into the practice for a consultation and for some e.g. repeat prescriptions, we may send it onto your local pharmacy to collect, letting you know via text.

There are a host of benefits, more efficient for you and us, less time spent trying to get appointments and more time spent providing the healthcare you need. A fairer booking system which everyone can access and better continuity of care. If you don't have access to the internet to complete the form online or through the NHS app, or you have additional needs, our reception team will run through the digital triage form with you over the phone or in person.

Kind regards

Lawton House Surgery

Cancel an Appointment

If unable to keep an appointment, please advise us by ringing the practice on 01260 275454.

We are reviewing how we can assist patients to cancel appointments using our telephone options menu, in the future.

Urgent Appointments

All urgent or next day appointments must be made by using the online triage link on the appointments page.

Our triage system works by assessing each individual request and the appropriate need. If you don't have access to the internet to complete the form or through the NHS app, or you have additional needs , you can ring the practice on 01260 275454 and our reception team will run through the digital triage form with you over the phone.

Appointment Types

We offer GP appointments on the day or routine. These are assesed as whether needing to be face to face or telephone after a request is made using our new triage form.

https://accurx.nhs.uk/patient-initiated/N81052

We may also offer apppointments with our wider team including: Mental Health Professional,Social Prescribing Link Worker, First Contact Physio, Paramedic Practitioner depending on who is best to manage your request.

Coming to the Surgery Post Covid

Mask wearing is now not compulsory and up to personal preference.

Thankyou for helping prevent winter illness

Text Reminder Service

The surgery will be developing a text reminder service in the future for face to face appointments at the surgery. Please remember to update your contact details with the surgery should they change.

SMS REMINDER FORM

Student Doctors & Nurses

Students may join us for short periods. They could be a medical student or a fully qualified doctor training to become a GP. You will be asked whether you mind a student being present during your consultation.

Home Visits

Please make all requests before 10:30am using the on-line triage form or ringing the practice. Thank you

Home visits are for the housebound patients only. The doctor may telephone you before setting out to plan his visits.

Some housebound patients may benefit from a phone call with the doctor or nurse.

A Community Nurse and District Nurse may sometimes recommend a home visit.

A Health Visitor will see patients at home to check on a new mother and baby, or have a sick child under 5 years.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If not, this will be re-arranged for the next routine appointment. Yet a medical emergency might be seen.

Private Medical Examinations

Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc. will require longer than a routine appointment. These examinations do not form part of NHS Services, you will be charged for any such examination.

See Non NHS Services we provide.